All sales are final.

Once payment is confirmed, the order moves into our kitchen schedule. We block ingredients, baker time, and a delivery slot. None of these can be unwound. We therefore do not offer refunds, returns, or credit notes for any of the following:

• Change of mind, cancellation, or rescheduling after payment.
• Taste, flavour, texture, or design preferences once the order has been delivered as described and photographed at handover.
• Cakes that have been cut, refrigerated overnight, frozen, transferred between containers, or stored against the care card included with delivery.
• Late delivery caused by an incorrect, incomplete, or unreachable address provided by you, by a closed gate, by a recipient who is not present, or by any reason outside our kitchen’s control.
• Damage to cakes you collected yourself or arranged third-party transport for (cab pickup, personal courier, friend collecting on your behalf).
• Photographic differences. A cake is a baked object. Colour, gloss, and decoration will vary slightly from reference images. This is not a defect.

This list is illustrative, not exhaustive. The default position is: no refund.

We will always make good in three situations. These are the exceptions to the policy above.

• We failed to deliver. If your order does not arrive on the agreed date, we refund 100% to the original payment method or send a fresh cake at the next available slot, at your choice.
• We delivered the wrong order. If what you received is materially different from what you ordered (wrong flavour, wrong size, wrong recipient, wrong design brief), we replace it at the next available slot at no charge.
• Food safety issue. If the cake arrives with a broken seal, foreign object inside, or visible spoilage at the moment of unboxing, write to us within 30 minutes of unboxing with photographs of the unboxed cake and the original packaging. We replace the order and log the batch for our FSSAI compliance file.

For (2) and (3), the default remedy is a replacement cake. A cash refund is offered only at our discretion and only when a replacement is not practical.

WhatsApp the number printed on your invoice, or email admin@platestory.in. Include your order reference, photographs of the unboxed cake and packaging, and a description. Claims raised outside the windows above (30 minutes of unboxing for food safety, the agreed delivery date for non-arrival) are not entertained.

• UPI: within 24 hours.
• Cards: 5 to 7 working days, depending on your bank.
• Netbanking: 3 to 5 working days.

Each baking date booking is a reserved kitchen seat. Deposits are non-refundable. If we cancel the session ourselves (low bookings, kitchen issue, force majeure), you receive a full refund or a free reschedule.

We are not liable for refunds when delivery is prevented by acts beyond our control: floods, civic shutdowns, transport strikes, internet or payment-gateway outages, fire, riot, government order, or a declared public emergency. We will reschedule the order at no cost when conditions permit.